Need Advise


I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
I think your concerns are valid and I would restate the fact that you shipped the item to him per his instructions & note he has to abide by the rules set forth by the PO. He simply has to accept the fact there are time constraints imposed by the USPS.

I would wait the full 30 days (if necessary) then file the claim & find out the exact procedure, specifically, what would happen if you filed the claim & the package was delivered? Could you get it back, would USPS be responsible for it, etc.? Not sure of USPS policy once a claim has been filed, so it's in your best interest to get all the details. I would not let the buyer bully me into making a rash decision & if he threatens a neg. then so be it.

As for documentation, print out copies of all emails & any other correspondence you have with him or anything related to this transaction, including names & #'s of people you talk to at the PO.

As for shipping, if he does receive it & simply wants his money back, I'd do whatever it takes to get my gear back. It's a small price to pay compared to the DAC itself. Hope it works out.
Talk to your local postmaster and see if you can file the claim. The sooner that they are "officially" looking for the package, the better off you'll be. If you did take out insurance on the package, they have to have a signature to drop the package off. It is quite possible that someone already has the package and signed for it. Whether or not you can track down who signed for it and at what location is another matter entirely. Sean
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Sean, was that the package I sent? I have had excellent results using USPS from here in CA to quite a number of locations throughout the good old USA.