I remember a story that I am not quite old enough to confirm. When I bought my first pair of Large Advents, I was told that Advent, under Henry Kloss's leadership, had bought back one of its early products from every purchaser who wanted a refund after Advent discovered that it did not perform as well as Kloss thought it should perform. [I think this was an early cassette deck. model 200 perhaps?] Can anyone confirm this story?
Even if that story is not true, it is certainly true that when I sold Advent speakers in 1973, the company would send us woofers and tweeters and tell us to replace any blown driver. The customer did not have to produce a receipt or anything else. The speaker was to be fixed, and fixed for free. Talk about standing behind your products!
Henry Kloss was a hero.
Even if that story is not true, it is certainly true that when I sold Advent speakers in 1973, the company would send us woofers and tweeters and tell us to replace any blown driver. The customer did not have to produce a receipt or anything else. The speaker was to be fixed, and fixed for free. Talk about standing behind your products!
Henry Kloss was a hero.