Would you buy from a firm that has a policy about not accepting phone calls

And that is what is wrong with our society. It's become so in personal. We wonder why we don't know our neighbors anymore. 

I have been reading a lot about after market fuses on this website so I decided to try and contact an online retailer that carries them. I wanted to ask what specific fuses would work best with the equipment I had. When I went to the website they did not give a phone# and specifically said they don't take calls about the equipment they carry. They said if you wanted to order something you could do it on their site. I can buy accessories anywhere. If I can't get service why do I need to order from them. Luckily I found another company that was happy to discuss my needs. As audiophiles we have many options nowadays. I want to give my business to someone that is willing to provide me with service. 

Zephyr24069,

You make a very good point. "They need us as customers, we don't need them"