I don't believe its a good way to do business, not accepting phone calls, but I'm after the sound not the communication although both would be nice. Happy Holidays
Would you buy from a firm that has a policy about not accepting phone calls
Personally I would not. Call me old school but to me communications are the most important thing in handling business situations. Sure e-mail, faxing and texting are all great but nothing makes up for personal service you receive from getting a phone call.