2. misc-audio
  3. 174594-166400

Would appreciate a group consensus on Agon purchased amps

Hello all,

I purchased and recieved a pair of Bel Canto Amps form a fellow Agonner. Amps were well packaged - I paid extra for shipping with Fed Ex as the seller wanted to use UPS. I was informed prior to the sale that he did not have original boxes, and he did package them very well - no issues there.

The question I have is would any of you be bothered if you bought a pair of amps form someone on this forum and they shipped both of them without any power cables?

I rang him and inquired about the missing cables and he informed me that he did not use stock cables for any of his equipment - and the next sentance suggested that I go on Amazon and purchase "$3 dollar cables" for them. (his words).

Also, I sent an email to Bel Canto support inquiring about replacement cables for the amps and after one week have not gotten a response from them. I also find this unusual, but it has nothing to do with the seller.

For me this is a matter of principle, and I feel like I should send them back - I would rather pay more and go through a dealer next time just so I can have some level of client care.

Am I making more of this than is necessary? 

What would you do?

Thanks for taking the time to review.

 

gotolondon2

Showing 2 responses by gotolondon2

gotolondon2 OP
23 posts
 

First off, Thank you for taking time to reply.

While I agree it seems petty on the surface, I spend most of my time in the UK and got these for a system to use while I am in the US. I do not have extra cables laying about and thus it made them unusable for my application. Also, I think there is a reasonable expectation that a power cable come with the purchase any electronics device, as otherwise it renders it inoperable. Therefore I disagree that anyone should have to ask specifically - (You mean you expected tires to come with that car you just bought?) 

I did order cables, but that added an additional week to my time frame. So, not the end of the world, but something I would not have done myself to another Agonner. If I sent something without a cable I would have mentioned it as it would have arrived unusable. I also wouldn't have been blatently flippant with my response.  

gotolondon2 OP
23 posts
 

I would only expect factory cables as per original equipment. I wasn't trying to be a knobhead. It must be a cultural issue. In the UK everyone is of the opinion that electronics should come with the original cables. In the US it seems vague. It truly didn't occur to me that I needed to ask in the first place. Now I know. 

Thank you everyone for taking the time to read and respond. I appreciate it.

Up until today I could only test them to see if they powered on (I was using the cable from my pre amp -so couldn't actually run them).

I did get hospital grade cables as I have seen on a few websites - not really good imo SQ-wise- another lesson learned. I will see what they sound like in a few days after the amps 'settle' for a bit.

Also, I am not sure where the hostility towards factory power cables comes from. I have Krell gear and I have been using the factory PC's and they are lovely.

Thanks again everyone - Cheers!

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