Wilson Audio paint problems

Obviously from this thread it seems like that a few people has had issues with the Wilson paint. I own a pair of Maxx 2 which were purchased as a demo unit from this website from a deal in the US and shipped to Bangkok Thailand. It has been in my custom build room for about 1.5 years now. A few week ago the paint along the joint near the tweeter cracked. I wanted to see if people who have had this paint problem with the Wilsons had the same problem at the joint area? Moreover does anyone have the problem in Asia, as it is pretty humid in Bangkok. I'm pretty heartbroken at the moment, as you invest this kind of money in a pair of speakers you don't expect this kind of problems.

Unfortunately it is no longer under warranty 5 years and 3 weeks. Moreover I bought it from the US, not locally in Thailand so Wilson is not legally required to warranty anything. I have already sent pictures to them and they have said they would be able to repair them. However I have to pay for the shipping both ways and also for the repair work. As you can imaging shipping the upper module of the maxx 2 to and from the US is not cheap. I wanted to see if there were many people with the same problem or i'm the sucker who had the bad luck.

Ya, I know! I'm pretty upset about it all. My wife said to me that after letting me purchase the speakers which cost more then most high-end cars, I don't expect this kind of problem. Its like buying a Porsche and the door doesn't close properly. I told her that I'm thinking about upgrading to the Maxx 3 as I can't sand the crack in the speakers. She just said NO WAY. Anyway, such as life, unfortunately i'm still trying to decide on what to do about it. I just wanted to see if there were more people out there with the same problem.

I have to say the comments are all valid. I too feel angry and upset about the whole thing but not really sure who to blame. But certainly I also feel the manufacture should have some responsibility regardless. In this case 5 years 3weeks. Anyway I'll have to try to live with it or get it fixed. Thanks for your comments. Anyone else actually have this problem I only hear of one?

Yes I have already been in contact with them. I have to send the units back to the US to the factory to get it repaired. I'm just deciding on what is the next best course of action. Right now it is only on one speaker but the i can see the line at the joint on the other speaker but its not cracked yet.

Thanks for your input and I would absolutely agree with that. I can't really see it from more then a foot away. Have absolutely no sonic effect. Only issue would be if I wanted to sell it to upgrade at a later date. Thanks for your input.

Peter

You are right, there is no way I would know if there is any minor effect to the sound. The reason why i'm putting the post on this site is to get input from different people who has had this problem or know of someone who has had this problem. Obviously I'm worried about the the resell value as well. But as I mentioned at the beginning I have to pay for shipping to and from Thailand and pay for the repair which is expensive so i'm thinking about what I should do.

I spoke with Trent workman already very nice guy I offered to take to dinner the next time he is in Bangkok. But still he wasn't willing to contribute more to my situation. I was hoping that they might pay for the repair at least or if going the extra mile pay for the return shipping. I think it's pretty fair that I would pickup the tab for the shipping back to the factory.

Thanks for all feedback. I'm just try to make up my mind if I get it fixed is it worth the 2000usd that it will cost to fix it end to end. If the cost was only 500 I wouldnt even think twice. But at 2000 to 3000 it's another story. As I mentioned I was hope wilson would split the cost with me or something. As I purchase this set of speakers because they matched the room color and style. If you look at my virtual system pictures you will see that. As I'm sure this will not be the last Wilson speakers that I will purchase. I thought it would be good for the manufacture to keep the customer happy and wow them with their service. I know that is very important in the service business. I run two very big 5 star golf course for my family business. I known bad feedback get spread to 10 people. We do absolutely everything we can to keep the golfers happy. Anyway i think I will get the local distributor to make a visit to see how much it will cost for shipping.