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Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 2 responses by jtimothya

jtimothya
612 posts
 
Sorry to hear there is a problem - is it on both speakers? If you are in Thailand and you purchased the speakers from the US, are they considered 'grey market'? Do you have a local Wilson dealer?
jtimothya
612 posts
 
>>That doesn't mean there is no sonic effect, just that you can't hear it. <<

Peter: How would you detect a sonic effect you cannot hear? How did you get to a crack in the cabinet from what is described as a crack in the paint?

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This thread is a bit of a slippery slope.

The issue is probably no different for any molded speakers such as those from Vivid or Rockport - the facilities for repair may be limited to the factory. What would you do if you found a crack in the paint of your B&W Nautilus and you lived in Tiera del Fuego?

If after 37 months you found a crack in the aluminum of your now expired warranty Magico Q5 that you bought as a demo from an overseas seller via an on-line ad, what should happen? Its easy to create scenarios when one has no stake in the issue.

Shipping cost is a fact of life for purchases one chooses to make from a distance - I don't see how this enters into the equation.

Based on what I know about their customer service, if the speaker head is returned to Wilson there is a very high probability they will send back a unit indistinguishable from new. I suggest calling Wilson and talking to them (not e-mail) - you may be surprised.
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