2. speakers
  3. 1239625557

Wilson Audio paint problems

Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 4 responses by johnnyb53

johnnyb53
3,510 posts
 
Elizabeth, I wouldn't trash a company's customer service policies based on one post on the internet. I think there are things Krupski is not telling us or leaving us to guess at. Why did he contact the Wilson distributor and not the local dealer? Did he not buy from an authorized dealer? Did he buy used or grey market to save money and now wants to cash in on their customer service?

Enquiring minds want to know.
johnnyb53
3,510 posts
 
04-13-09: Schipo
Wilson is suntanning himself and drinking a bacardi rum...
Given that David Wilson is a Mormon, the Bacardi rum scenario is unlikely.
johnnyb53
3,510 posts
 
04-13-09: Schipo
ok so he drinks a Shirley Temple and you still have a wrenched back...happy
If the authorized Wilson dealer delivers, installs, voices, and positions the speakers, then you don't have the wrenched back either. Happier.
johnnyb53
3,510 posts
 
The OP has still not weighed in on whether he purchased new from an authorized dealer under warranty. That makes all the difference concerning the customer service he can expect. All responses as to what Wilson should do and judgments that they're exhibiting poor customer service is based on assumptions and speculation.
More to discover