Wilson Audio paint problems


Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 1 response by joelz

Found this old thread searching on a watch center and wanted to chime in....

My Sophia 2's are black and the paint looks like my dogs rear end!

I was under the impression the paint would be super nice since Wilson touts the paint as well as the speaker.

Well, they have really bad spider webs! I know about paint, been buffing, waxing, washing and polishing paint since I was 12 YO and there is no excuse for this, even if its black.

Also, when I was moving residence, I noticed a paint run (drip/whatever) that was sanded down, but not all the way! They shot clear right over it and it looked like cheet man! I should have marked it (the sun was shining on it) because now I can't find it.

I too have called wilson. Called about their rules for warranty (I was late sending card in since I wasn't aware of the rules) and during business hours, couldn't reach anyone.

To Elizabeth, the importance of having the dealer install the speakers is very real. They are trained to set the speakers in a certain way. Then after break-in, the dealer comes back and tightens the screws and re-positions them. When my dealer did the re-positioning, it was sounding soooo much better!

Wilsons need to be setup PERFECTLY, otherwise they don't sound as good. So if Joe Shmoe installs the speaker(s) w/out training, the sound is not as good then the "Wilson" speaker is at fault (wrongly so).