Wilson Audio paint problems


Hi - am I the only person who has experienced problems with Wislon Audio products? I bought a brand new pair of Sofia 2s and after about 12 months they developed cracking around the top and front edge. This has spread laterally at the top if the speaker. I approached the distributor who offered to take them to a Ferrari paint shop! I called Wilson Audio but the guy I was put through to did not return my calls.

I have since purchased a pair of Duettes on Audiogon. These too have developed a light crack down the side along one of the seams. I love Wilson speakers (I have the centre and sub/sub controller too). I have invested a lot of money in the brand but now feel completely unable to get my problems sorted. Looking on the web, there seems to be a lot about WA's commitment to the client. I just feel I can't get access to it!

Does anyone else have a similar experience or advice?
krupski

Showing 3 responses by brianmgrarcom

Wilson should have either found you another brand new pair immediatly or pushed your re-build production ahead of others.
Waiting 2 months is ridiculous!
Give me a break Ozzy. His "old" speakers worked just fine while he waited, it wasn't like he was doing without.
We'll simply agree to disagree Ozzy. Remember that he wanted a specific (extra cost) color, something not common. Even if it was common, I can't fathom being outraged as you are; the company gave him brand new speakers, his old speakers worked just fine in the mean time.

Maybe you have $20,000+ to wait for 2 months for a replacement , but I do not!
This makes no sense to me in this situation.

Brian