Between AQ and its dealer network, they heavily market their product, which makes for large sales numbers that in turn create larger returns, or dissatisfied customers. I suspect, though, percentage-wise, no more than some small companies' returns or customers, not getting the performance they hoped for. I see quite a few Wilson Speakers on the used market. Just look at this photo of Sasha's from Precision Audio in Chicago, just a couple of miles from me. I can only imagine what the larger East/West Coast markets must have on the secondary market.