@mijostyn A number of years ago I pulled into a Boston area high end store the same time as a guy in an arrest me red Ferrari. I was dressed in a 3 piece suit and he was very casual. The sales guy couldn’t do enough for me until he asked about the Ferrari and I said I would love to have one. His reaction was priceless ! The owner of the store who I had dealt with several times wasn’t like that. He treated everyone the same so I found it more amusing than upsetting.
Why are brick and mortar HiFi dealers so bad?
I have rarely found a reasonably decent HiFi dealer and I live in the New York metro area where there are probably more per capita than anywhere else. I've been to a lot of shops and I'm tired of the smug attitudes, the lousy customer service, weird return policies, etc. Friends state that the owners are jaded because people come in and listen to a bunch of gear and then go buy it elsewhere or pre-owned on web sites like Audiogon. If that is the case, figure out a better sales strategy or shutter your store. I've moved onto Music Direct and Audio Advisor and Upscale Audio. Buy it and try it on your own system in your own listening room with a money-back guarantee. If you know a decent HiFi retailer, please pass it along.