Who is Liable with Defective Unit


Purchased a used (10 yrs. old) DAC on internet...was represented "as new", in perfect working order.  Arrived OK, packed well, etc.  Plugged in and unit would not respond to remote input. Works with manual input.  Remote is OK...can see IR pulses with my phone camera.  Sent to factory repair for analysis...PCB problem.  Seller will only agree to pay 50% of purchase price if returned, which is also about 50% of the repair cost...claims unit was just fine when he sent it.  Pay Pal transaction.  What remedies do I realistically have?

wncrob

Showing 1 response by v-fi

I would say the seller is liable. Even if it worked fine when packed and shipped out, it apparently did not arrive in working condition. That means something likely went wrong during the trip, which no doubt subjected the device to more physical stress than it normally gets while sitting on an audio rack.

If I was the seller, I would make it right one way or another. Any reasonable seller should do the same. That may look different depending on what route you take (repair, replace, etc) but it should be on the seller to take care of the buyer.

If you can't work it out with them, I would start a paypal dispute sooner than later. You only have so much time for that process.