What would you do?


I just received a pair of speakers that I have been waiting 6 months for delivery on. One of the mid drivers cone is dented probably because the manufacturer forgot to put plastic protectors they normally use to avoid these issues. My dealer offered to come to my house and replace the mid drivers in both speakers. Is this acceptable? Should I get a new pair of speakers? They cost me $50,000.00.
128x128elescher

Showing 1 response by onhwy61

What would I do? Have the factory or its authorized agent fix them. It could be a simple fix, or it could get complicated. You may have to send both speakers back to the factory, or it could be done in your home in 30 minutes. It depends upon the speaker.

Should you get a new set of speakers? Not unless the factory cannot fix the pair you have.

Your having to wait 6 months and the price you paid have no relevance to the dealer/manufacturer being able to deliver to you a set of working speakers in new condition.

Questions: were the speakers delivered directly to you or to the dealer? Who uncovered the defective part?