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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell

Showing 2 responses by almarg

almarg's avatar
almarg
9,670 posts
 
To add to what has been said about the Fair Credit Billing Act, the 60 day period is measured from the date of the billing statement issued by the credit card company on which the disputed charge first appears.  So in many cases that period may extend closer to 90 days from the date of the transaction than to 60 days.

The Act is intended to address billing errors and various other issues in addition to non-delivery of goods.

Regards,
-- Al
 
almarg's avatar
almarg
9,670 posts
 
TMR could have and should have provided a prompt acknowledgement of the order, and could have and should have provided a more informative answering message on their phone system.

But the fact is that for whatever reason they didn't.  And IMO posting a threat to dispute the credit card charge in a public forum on the second business day following placement of the order, during a holiday period no less, is not called for based on those facts.  And if I were TMR I would be hesitant to do business with such a customer, as who knows what kind of actions such a customer might take if for any reason he is not satisfied with the product.

IMO.  Regards,
-- Al
 
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