Sorry, but I don't think Nisi was out of line at all. His post was respectful, gave Mike the benefit of the doubt, but expressed concern over something he has every right to be concerned about. I did not find it to be "knee jerk" or a "gut reaction". He attempted to use the appropriate channels of communication for (what I consider) an excessive amount of time. Only then did he take his issue public. Good for him.
If you can run a company where 1-week (or over 2-week) turn-around time on customer support is acceptable...then hats off to you. However, the premium paid for product like Talon speakers is not just for the product itself, but for other tangibles and intangibles - customer service being but one of them.
If you can run a company where 1-week (or over 2-week) turn-around time on customer support is acceptable...then hats off to you. However, the premium paid for product like Talon speakers is not just for the product itself, but for other tangibles and intangibles - customer service being but one of them.