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What's the chances of this Let me explain :

Here’s the thing,
Just purchased an Arcam DV 27-A to go with my Krell Showcase Processor and Showcase 7 Channel Amp.
When I’m in the set up channel of the Arcam DVD player and press the cursor key it switches the Krell processor to a different input and I loose the screen on the monitor, Only way to get back the picture is to switch between another input then back to DVD on the processor.

Called Arcam to day “Very nice and polite” was advised that there remote frequency is the same as the Krell frequency and were a wear of the problem and apologized and said there wasn’t anything they could.

Called Krell was advised that they didn’t know about the problem with Arcam components BUT have heard of other brand of components doing the same.
Then the service guy just stars going on about I should have bought a Krell standard DVD player instead of the Arcam.

“Yeah what ever”

Well now I’m looking at getting a Philips ProntoPro TSU6000 remote and using the RF adapter with it.

Will this fix my problem and is there anybody that is controlling Krell and Arcam components with this or any other RF remote?

Thanks for the advice and ideas

Carl
spazzbecker
mejames
986 posts
 
try the suggestion in Elizabeth's last post I believe it's your answer
markdm
4 posts
 
I believe the Arcam allows you to actually change it's remote code in the set up menu. After doing this the arcam remote will no longer control the unit and that's why you would need to program the new codes into the Pronto. I believe that is the answer to your problem. The Arcam will have better Audio and video quality than the Krell and the DVD Audio is smokin' Good.
spazzbecker OP
2 posts
 
OK PEOPLE HERE”S THE DEAL!!

Spoke with mike from Audiophile systems (Main dealer for Arcam) very nice guy.
He explained that the Arcam uses a Code Set 25 (all command start out with the number 25) and that I can copy all the codes from another Arcam DVD player then edit the codes from a code set 25 to a #12 code set (change the # 25 to a 12) save the list and load in to the Pronto pro then go in to the “secret” screen in the Arcam DVD player and change it from a code set #25 DVD player to a code set #12 DVD player.
When completed you can now control the DVD and Krell components separately.

So PRPIXEL I guess I wont be hearing the “I TOLD YOU SO “speech.

Oh yeah I purchased a BRAND NEW FACTORY sealed ProntoPro TSU-6000 for $495.00 + Shipping so Prpixel I don’t know where you shop but I ain't going there!!

Cheers all for the Help :)
edesilva
768 posts
 
OK Spazz, you fixed your problem, that is great. But, prpixel is *still* right. You simply misdescribed the problem. You were the one who said Arcam said nothing can be done. Something can be done--they don't have to use the same codes. This should have been a no brainer for their customer service, so I'm not real impressed with Arcam's customer help.

What your dealer told you may be right. There are different IR code schemes, and some of them use a device code that precedes the command code for precisely this reason. Bottom line, however, is that the codes coming out of the IR emitter are now different.
prpixel
876 posts
 
I'm glad you found a solution. I was quoting MSRP on the Pronto. Now, you have to program it. Out of all the remotes I have programmed, in my opinion, the pronto is the quirkest. Sometimes you upload the program and the pronto locks up. Sometimes it looses IR commands when you upload. I've done Prontos in a few hours, with macros, and not had any problems. Then, a few weeks later, you come back to tweek something, and the remote starts acting weird. I'm at a loose to explain why it does this. And, Pronto tech support is the worst. Anyway, I hope your programming goes smooth. I suggest you use www.remotecentral.com for reference; lots of tips but be careful of download other peoples programs; some can be a nightmare.

By the way, I've used remotes from Lexicon, crestron, apex, theatermaster, rotel, denon, pronto/marantz and harmony. Of all these remotes the Lexicon and crestron are the easiest to program. Currently I am using the Harmony remote because it has lots of hard buttons. I hate to have to look down, at a touch screen, to find a button. I just don't like adverting my eyes from the on screen action.

Good luck,
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