2. misc-audio
  3. 149900-541

What is the protocol here?

I purchased a record here on June 30 and promptly paid via PayPal. I sent a message to the seller to notify me when it shipped. This seller has stellar feedback.  I assumed the LP would ship the next day which was Monday July 1. It did not. On Tuesday morning I received a message saying the seller would be out of town for more than a week and he would either ship then or issue a refund that day.  I guess the seller had already left because my message(s) have gone unanswered.  I specifically said if it was only going to be a little over a week, then I would wait, otherwise to send a refund now.   There was no response.  It is now July 14 and still no communication.  

I am mostly irritated because the person selling the item should have stated in the ad that shipping would be delayed.  I purchased the item within an hour that the ad posted.  Am I being unreasonable here and do you agree the seller should have been up front from the start?
stereo5

Showing 4 responses by stereo5

stereo5's avatar
stereo5 OP
6,524 posts
 
@riley804,

I assume you knew beforehand that it would be 4 weeks. Had I known that up front, I wouldn’t be annoyed. I paid in full for my GE Triton Ref speakers back in January 2017 and was told a 3 month wait. Well, I waited 6 1/2 months and was not upset at all because the dealer kept me informed of the delay. This is totally different.
stereo5's avatar
stereo5 OP
6,524 posts
 
UPDATE:  I still have not received the record.  I paid for it on June30th.   Last week the seller refunded my $4.00 shipping charge and said he would be gone for a few more days.  He said as soon as he got back, he would ship the record.  This was ONLY after I sent 5 emails and he finally answered one of them.  That was 7 days ago and still waiting. 
stereo5's avatar
stereo5 OP
6,524 posts
 
The problem is the record is out of print and it truly is in mint condition. I have asked him on 5 different occasions on what date he expects to be back. His "a few days" turns into weeks. I am trying to give the benefit of the doubt as I really want the record and don’t want to give him negative feedback either. If anything, after I get the record, I will send him a personal message telling him why I am not giving him feedback so as not to harm him.   This is SO frustrating!
stereo5's avatar
stereo5 OP
6,524 posts
 
I have decided that if I don't hear from the guy, on Monday (it will be a month) I will not only speak with PayPal but also Tammy here in Customer support.  His ad should have specifically stated that he would be traveling for an entire month.  I wouldn't have bothered to buy it.

I looked for 2 years for this particular record in mint shape and that is why I am trying very hard to be patient.  I am afraid if I start the refund ball rolling, he will the next day tell me he is back and ready to ship.  That would really not make my day.
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