Hi randyhat,
Been there but with my Aurender (not WiFI). This may help with troubleshooting:
1) Run a speed test on your particular provider’s internet service when the problem occurs using a spare Ethernet output from your router/modem. IME, you need 20Mbps consistently to avoid occasional drop outs with Tidal, especially MQA files.
2) If your Bluesound generates a playlist on your iPad/whatever, check how long it is when the problem occurs. Excessively long playlists cause this issue with my Aurender (might be caused by limited memory of my iPad? but I cannot understand why that would matter). Just clear the playlist occasionally and see if this helps.
3) My experience with Aurender is that they will blame everything else but the unit if you are using aftermarket cables, and in my case, another manufacturer’s DAC. Even my TOTL latest Motorola dual band router/modem was blamed at one point (I am using Ethernet connection also! lol). My experience is that the issues resided within the Aurender App/iPad interface. Just for grins, try swapping in the cables provided with the unit (Aurender provides none) if you are using aftermarket cables. At least that will clear their minds about such nonsense and maybe you will actually get some real help with solving the issue..
4) Tidal "help" is worse than useless.
5) Keep thinking through possible causes and experiment on your own as it seems that nobody knows why - these devices are just computers after all. Can you say "Reboot"?
Hope at least some of this is helpful.
Dave
Been there but with my Aurender (not WiFI). This may help with troubleshooting:
1) Run a speed test on your particular provider’s internet service when the problem occurs using a spare Ethernet output from your router/modem. IME, you need 20Mbps consistently to avoid occasional drop outs with Tidal, especially MQA files.
2) If your Bluesound generates a playlist on your iPad/whatever, check how long it is when the problem occurs. Excessively long playlists cause this issue with my Aurender (might be caused by limited memory of my iPad? but I cannot understand why that would matter). Just clear the playlist occasionally and see if this helps.
3) My experience with Aurender is that they will blame everything else but the unit if you are using aftermarket cables, and in my case, another manufacturer’s DAC. Even my TOTL latest Motorola dual band router/modem was blamed at one point (I am using Ethernet connection also! lol). My experience is that the issues resided within the Aurender App/iPad interface. Just for grins, try swapping in the cables provided with the unit (Aurender provides none) if you are using aftermarket cables. At least that will clear their minds about such nonsense and maybe you will actually get some real help with solving the issue..
4) Tidal "help" is worse than useless.
5) Keep thinking through possible causes and experiment on your own as it seems that nobody knows why - these devices are just computers after all. Can you say "Reboot"?
Hope at least some of this is helpful.
Dave