I too had issues, I ordered a power supply for my Squeeze Box Touch, waited and waited, e-mailed them, finally got a responce that it was being built and would have it in a week(really sorry for the delay they said) then nothing, no responce to e-mails after that. I just disputed it with my CC company. I did do a BBB search on the Stillwater BBB site and they rated a flat "F".I did the BBB search after all this so my bad!