2. best-of
  3. 1025123942

What companies have gone above and beyond?

I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?
128x128nrchy
unsound
7,329 posts
 
Another vote for Thiel and Shari. Replaced free of charge (including free delivery) 14 year old woofer with silver solder, out of warranty 4 years. Called Fiday afternoon, recieved goods Monday afternoon. Recieved phone call Tuesday afternoon to make sure I was satisfied. You bet I am. Bravo, Thiel and Shari!
mwilson
430 posts
 
Mondial designs (now of Klipsch). Adam Gershon on email, Paul Rosenberg on the phone - offered and delivered free custom work on the output stage of my Act3 to better mate to my Klipsch La Scalas, and were patient and voluminous (and correct!) with help on questions on other units. Professional, courteous, and totally stand-behind-ish. They deserve highest marks.
johnj
27 posts
 
Audio Research,Transparent Cable and Wisdom Audio
pcs
109 posts
 
Two other outstanding gentlemen should be mentioned. Knut at conrad johnson has always been very helpful, prompt and honest in all matters. An outstanding company. Also deserving mention is Don Scott, former stereophile writer and tuner guru. He has been gracious and kind as I have searched out a good vintage tuner.

Paul
evo845
70 posts
 
Jena Labs, Jennifer for all your Audio needs. Ive dealt with most of the above and Jennifer gets my vote PERIOD.
Steve
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