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What companies have gone above and beyond?

I have had a few products back to the manufacturer for different reasons. Some companies have been fantastic to deal with while others have been a disappointment. Sota was so good I couldn't believe it. Aragon was almost as good. What companies have you dealt with that provided exceptional service?
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Showing 1 response by gpalmer

gpalmer
174 posts
 
All three of these companies have been very good to me on customer service matters.

Sunfire - They replaced a Theater Grand II I bought with a brand new one with full warranty, when I bought it from a grey marketer who was pretending to be a certified dealer.

Legacy - They worked with me to get my Classics sounding good in my room, even though I bought them used.

Acoustic Zen - They did a repair on some of my cables without charge even though I bought them used.

Greg
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