what can reasonably be expected of a seller?


Let's get the obvious out of the way.  If the seller posts the item "as-is" & "untested" then that's that and you get what you get.  Right?  But if neither of these is indicated and the item is listed as practically new or unused or immaculate....  or has been in ideal storage for years, then is it perfectly reasonable to ask the seller about functionality, to request the seller test the item to confirm proper functioning?  If the price is really good, is it reasonable to ask about functionality?    I've had 2 situations lately where this has come up.   In the first instance, the seller was willing to accommodate and I did pay for the item and was awaiting confirmation that the item worked properly but was unexpectedly told that he sold to another who didn't need confirmation and my money was refunded.  And in the second instance, I asked the seller to connect the cdp he was selling to a system to confirm that if worked properly as it could be a decade old and had "probably" never been used.  He responded that he wasn't connecting it to anything and didn't have time to sit and play it and that it was already packed.   So, am I just being unreasonable and expecting to much?  What do you think is reasonable?  Thanks.
lcherepkai

Showing 1 response by mobile_bob

i can tell you of several horror stories i have experienced with shipping issues, sellers and packaging issueswith electronic equipment.
1.  unit was in a high end motorhome that had a fire, units have some smoke damage, but functional... ya right... got both units and when opened up they looked like there was a thermonuclear event contained within the case.. probably what caused the motorhome fire!
2.  such poor packaging that one of the inverter units was hanging half out the corner of the carton/box the main unit was shipped in.
3. my favorite...  a $10k inverter system, well packaged,  i witness the fedex driver show up at my house, walk to the back of the truck, slide open the door, climb in and pitch the box out onto the pavement, clearly about 6ft at the apex of trajectory before slamming down on the asphalt, flat on the bottom.... i was horrified!  and of course chewed the driver up so bad that from then on she would come to my door with packages carefully in hand to personally hand them to me...   thanks to the sellers overly careful packaging, the unit was not damaged and worked just fine.
my thinking now, that i am on fixed income and not making as much as i did back then, if i want to buy something of serious value, i am going to buy a plane ticket is need be to personally inspect and test before i buy it, then i will package it for shipping myself!
bob g