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What can I expect in a UPS damage claim?

I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by unclejeff

unclejeff
1,313 posts
 
For really expensive items I like to take the items along with original boxes to the authorized shipper who will also package it all up for me. I also like to request an additional box that goes around everything. I requested this of a seller of a really expensive amp and it arrived in perfect condition.

Also, I like to pay extra for fastest airfare available. I don't like ground.
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