What can I expect in a UPS damage claim?


I shipped two 60 lbs speakers packed in it's orginial packing, and them added more packing materials, to a fellow audiogon member. They arrived very damaged; crushed corners, smashed top tweeter, scratches, gauges in the box. I called UPS, a rep is contacting the my buyer today and setting up a time to come and inspect the speakes. What should we expect?
gretsch6120

Showing 1 response by sugarbrie

Just spend $10 and file a small claims complaint in your local court. UPS is unlikely to want to pay a lawyer thousands to defend it and will just pay up.

I once had a claim with UPS that they paid quickly, but they had no defense. The package never arrived. So it likely was stolen. It was a lucky break for me. It was a year+ old laptop that was being sent in for a warranty repair. The insurance was enough for a new laptop. And since computers become obsolete so fast, the new laptop was twice as fast as the old one.