Warranty repair wait times - serious industry problem??

Multiple service dealers, in Connecticut and New Jersey and they say to stay away from Manhattan.

The manufacturers are saying not to bring it back to their location but only go through service centers.

Suddenly hi-fi is very unpleasant because the manpower necessary to do this technical work has suffered and it's not getting better.

Basically it's unfortunate because I would like to buy an amplifier and now I learned because of the declining workforce to service audio gear it presents another problem.

Why would anybody buy used gear when servicing is needed and in many cases it's probably a good idea.

I think manufacturers have some serious issues finding Labor and having the willingness to pay appropriately to service their products. And this is after charging more money for their products and then they don't wanna pay for obligated warranty service work.

Warranty repair centers probably don't make much money off of warranty work as they prefer straight repair work. low priority work for them. I think manufactures are going to have a serious problems in the future if they don't care of their customers.

Everybody suffers because the guys in the back office want to boost the profit margin in the short term without regard for longer-term consequences. 

@ozzy

My guess is your service center handles a lot of electronic gear so it may relate to other manufacturers as well.

I’m beginning to understand that warranty Service centers related to audio gear, and other stuff and they do cover lots of manufacturers, are notoriously slow with warranty repairs. I did hear from one audio related service center that manufactures don’t want equipment back and they refer it to service centers.

What recourse does anyone really have. Odds are you won’t be impacted, so because the masses don’t have a problem manufacturers can financially not give much attention to this. Because so many other manufacturers do it, there is safety in numbers.

So I’m thinking twice about buying used audio components right now.
How do manufacturers justify charging so much money for audio gear when they treat customers poorly after they buy it. Is it up to the dealers or the manufacturers? I guess dealers have to handle problems and very difficult for them to control timing of work when they don’t pay/ Control warranty repair cost so what do they care. And the manufacturers just set aside funds to pay for future costs hoping it won’t be very much.

Do warranty service centers make much from manufactures for this work? Or do they make more money on non-warranty work where they can charge customers directly.

@cleeds 

My neighbor has a couple 275 amps that are not used, older and need some attention. Definitely out of warranty, and service repair places say mcintosh says best to go to a service center. This was as of two months ago.

Currently don't know what timing is for mac. They don't like to be in the servicing business that's why they have a net work. CJ is a good place to send gear and they don't take that long. 

I don't follow why warranty service would get priority by repair centers. Truth is it's a very low profit business compared to other repair work, and when there's a shortage of skilled labor to do the work, there is no incentive for manufactures to really take much of an interest. It's a dying profession.

Reputation when slow walking a warranty repair is really a non-issue for manufacturers. To delay means increased profits it's that simple. Anything to Delay a decrease in cash flow. It's an ugly business, this is the dark side.