2. amps-preamps
  3. 165527-148959

Warning: China-Hifi-Audio.com

I just wanted to pass along some concerns with this dealer. 

I ordered a tube amp a couple weeks ago that was shown in stock (actually listed as a discounted customer return). and after 8 days of waiting for a shipping notification I asked about the status and was told it was delayed because the owner had to verify his UPS account. ??? They listed DHL Fedex and UPS as shipping services with 3 - 7 day delivery time for the $595 shipping charge I paid.

Since that response I have asked several times to cancel the order and even thru Paypal communications but am now being ignored. No refund and no shipment. So now it is in Paypal claim and I will be waiting many more days to see a refund.

Very disappointing experience with this dealer.


calieng

Showing 2 responses by scchengmus

scchengmus
93 posts
 
Sorry about your experience with them, as with hundreds of others. For me I’ve had nothing but excellent service from the owner, to the point where we became good personal friends. That shipping seems very high (typo?). Personally I always use by sea vs. by air to the US (NJ), which is reasonably priced with no issues. 
scchengmus
93 posts
 
Well ... I've had my share of warranty and shipping challenges with "democratic society" buying experiences from 'onshore / nearshore / homeland / domestic / major outlet / mainstream / reputable / regulated / covered / insured / serviceable' (whichever descriptor you wish to use) to describe US-based distribution channels, so this is not a region-specific issue. In today's world any purchase that involves the internet and a warehouse is going to face some % of risk, so pandemic or non-pandemic the only variables are supply chain and shipping times.

@calieng Again, my experiences have proven satisfactory so I'm willing to help resolve if necessary.
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