2. amps-preamps
  3. 165527-148959

Warning: China-Hifi-Audio.com

I just wanted to pass along some concerns with this dealer. 

I ordered a tube amp a couple weeks ago that was shown in stock (actually listed as a discounted customer return). and after 8 days of waiting for a shipping notification I asked about the status and was told it was delayed because the owner had to verify his UPS account. ??? They listed DHL Fedex and UPS as shipping services with 3 - 7 day delivery time for the $595 shipping charge I paid.

Since that response I have asked several times to cancel the order and even thru Paypal communications but am now being ignored. No refund and no shipment. So now it is in Paypal claim and I will be waiting many more days to see a refund.

Very disappointing experience with this dealer.


calieng

Showing 1 response by chris_w_uk

chris_w_uk
52 posts
 
I have been ordering kit from China for years, never had a problem with any company I have dealt with. Customer service has always been A1, even when there is a problem with an item it has always been resolved quickly, often just sending a new one with low value items, and not even wanting the other one returned. In my experience the average Chinese company seem to be very helpful, their Government is another story!!

What puzzles me is how a company can sell a piece of used kit that they haven't had sight of. They have no idea what condition it will be returned to them in, so how do they advertise it?
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