Wadia still in business?

i was asking them a question via email.

i did not hear anything after a week.

this is not acceptable.

yes.

i send another question to wadia today and received an automatic reply from audio research.

well.

Another 5 days passed and i have not heard anything from Wadia again.

if they have any problem, that is not my problem.

at least they should update their website and remove this paragraph:

"Answering your questions and understanding your needs is at the heart of our service mission."

my question is simple:

1) whether i can order the plastic battery cover for metal remote control.

2) what is my 781i's service record.

local dealer said i need to buy a new remote for 500.

only wadia know what had been done.