My first entry into tube electronics was the TL2.5 that I currently own which was purchased used from this site. After three months it stopped working and needed a three hundred dollar repair to replace something power related. It was turned around in less than two weeks coast to coast with great communication from the factory. Since then I've purchased new components through a local dealer and am continually amazed with VTL's price to performance ratio. Customer service is top notch from my experience!