VTL Service ??


I am considering buying an amp by VTL and have been told their service is very poor.
Do any of you have any firsthand experience with them??
Am considering their ST150.
Thx for your help.
jim
jim_gerace

Showing 1 response by vegasears

I own VTL 450MKII and before that VTL 300.  Both products were purchased used,  When I had a problem with the 300's I called them.  VTL was reluctant to help me because I did not buy it from them.  I took the amps to them and they verified no one had altered them and agreed to repaired.  Over the years of upgrades and minor repairs I became a valued customer.  On one of my early visits I was given a tour of the facility.  VTL is a small company and they are in the business of making money.  If you buy new from an authorized dealer you will be a customer and treated as such.

Funny, If I have an issue and call, one of the first questions is "Where did you get the tubes?" What a wonderful way to disarm someone.  LOL