VTL preamps and amps, co status?

Via timetravel?

Soon i hope.  Appreciate ur kind thoughts. 

How can vtl succeed?  They need a new customer service dept.  

I read in manual tube replacement requires sending unit in.  Possible to do urself?

Vtl service bad?

lots of repairs?  Horrifying to get gear repaired. 
Dealers not listed on website.  Who is buying?

So if i buy used gear, they will be unhappy looking at it, or repairing it. Where do u go? I consider buying a used 7.5.  But better off not
 

why r they not helpful? 

Learned that dealers loath dealing with vtl.

is vtl shipping new stuff? is it reliable?

Buying vtl gear new seems risky. No one wants their used stuff due to poor svc.

Vtl tubes? Can u change urself?  Manual says not too, and send to co.  Bizarre.

Soix, its a fricken rabbit hole.  Wheres the exit? Am trapped.