2. analog
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VPI Service - I'm impressed

I want to praise Mike at VPI. Misplaced the rubber washer for the spindle on my Classic. Sent an email late yesterday (Sunday) asking VPI that if I called with my MasterCard #, if they could send me a replacement. I know it's an insignificant item that probably costs 25 cents, so I wasn't holding my breath for a response. Most manufacturers and dealers would treat my request as a nuisance and either wouldn't respond at all or they'd at least take their sweet time doing it. Not so with VPI. Mike sent an email at 8am asking for my address so he could drop a washer in the mail. I love my Classic and I love VPI's service!
rockyboy

Showing 1 response by dougdeacon

dougdeacon
3,338 posts
 
This thread makes an interesting contrast to the (currently) adjacent thread by a Classic owner who wouldn't pay VPI $26 for the bearing lube.

To save (some portion of) that massive sum he went to the hardware and bought some (randomly selected?) grease. Result? It leaked out in just a few days. He has to clean the bearing and start over, yet he's still seeking a lube that's cheaper than VPI's.

Some companies provide terrible service. But when a company serves owners well (as VPI always has, AFAIK) they deserve credit and the business.

I've never owned a VPI but if I did I'd call Mike before anyone. He's earned a stellar reputation.

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