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VPI Scout- motor pops in speakers when turned off

I just recently purchased a VPI Scout. Whenever I turn the motor off to change records, a loud pop comes through the speakers. I called VPI about this, and was told that it is "system dependent" and not something to worry about. I was told just to turn the volume down before turning it off, which doesn't really satisfy me as a legit answer. I have read on the forums on Audio Asylum that I am not alone with this issue. Is VPI's response just side stepping the issue? Is it really something to worry about? I found it sort of a lame response.
mekong56

Showing 2 responses by buconero117

buconero117
2,311 posts
 
Mekong56 knows that if he does the fix, the warranty is voided. Where in the world is quality, customer service.?
buconero117
2,311 posts
 
Here we have a typical 'hi-end' approach to customer service, e. g. let the customer take care of the problem via various workarounds. Why VPI cannot ship the units with the problem corrected tells you loads about arrogance. VPI's motor vendor needs to make the fix as otherwise the UL warranty is voided, as it is when the customer makes the fix. I am sure they have a ton of units in the warehouse and don't want to return them for the fix.
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