VPI's website down

Why does Vpi have so much B stock at Music direct?

This comment from audioasylum user "Waxxy" over there:

I doubt you will see the VPI forum again.

It started as a fun place to share our pride & joys and quickly became a repository for all the glitches and problems with VPIs. There was almost zero participation from VPI itself. The forum was bad publicity for VPI. It’s dead.

😬

Something must be in the water, or the air lately...
Speaking of glitches I have a local friend with a spare 3D wand that shipped with the wrong height, or thrust pad seating, or something. Trying to mount his EXPENSIVE VanDenHul was a disaster until he figured that out and fixed it. USA small audio manufacturers: please get your s**t together, please?

To VPI's credit, my friend's HR-X is pretty dope with a properly adjusted 3D arm on it.

Thanks for the link @mulveling.

Unfortunately, I think that poster is correct, although it didn't have to be that way.  There was a lot of good information on VPI's forum and hopefully, it is not lost completely now.  It was a good resource to find answers to potential problems that occur on most if not all tables (routine maintenance, set up etc.).

The downside to the site (as the AA poster points out) is there were a lot of problems that went unaddressed or ignored by VPI, which is a real shame.  These types of things also happen regularly (and not just in audio) and if responded to appropriately, would become a record of just how well a company responds to its customer base.  Instead, it became a record of the screw ups and poor customer service on full display.  This is an unforced error and easily avoided.  It is really a shame.

+1

My password got kicked out on the site almost two years ago and I was never able to get it fixed. I sent many messages to the moderators and was ignored. Never made sense to me that I could never log back on. I finally got a response from Matt about four months ago that came to nothing in the end.