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VPI Customer Service

Recently ruined one of my self adhesive strips in my VPI stainless steel clamp. Called VPI on a tuesday and on friday received 5 strips in the mail. Its very refreshing to see a company still producing excellent customer service and the service was without charge. Want to extend my best to the crew at VPI for their excellent and expeditious work.
needfreestuff

Showing 1 response by almandog

almandog
141 posts
 
I have had great experience with VPI customer service. The only thing I do not like is that they only take calls on certain days and certain time on those days. But I waited in line and they were great. I spoke to Mike several times and he is very helpful. I had problens with noise coming from the Classic turntable arm, they sent me a shielded TT cable at a reduced cost, that did not solve the issue, they Mike said send in the TT arm. I did, it came back a few weeks later, and no more noise and no other issues.
VPI customer service alone is worth the price of their products.
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