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VPI Customer Service

Recently ruined one of my self adhesive strips in my VPI stainless steel clamp. Called VPI on a tuesday and on friday received 5 strips in the mail. Its very refreshing to see a company still producing excellent customer service and the service was without charge. Want to extend my best to the crew at VPI for their excellent and expeditious work.
needfreestuff

Showing 3 responses by actusreus

actusreus
733 posts
 
I didn't know VPI had a stainless steel clamp. I thought they had the standard delrin clamp and a stainless steel center weight. Is this something new?
actusreus
733 posts
 
I see. So you're talking about the periphery ring, correct? I guess I didn't realize it was a "clamp." I've always thought of it as simply periphery ring. That aside, yes, VPI customer service is outstanding.
actusreus
733 posts
 
Stewart,
First of all, congratulations on your Classic 3. It will provide you with much satisfaction and enjoyment for years to come.

Now, to the best of my knowledge, VPI does not sell direct so I'm a bit unclear what you mean by saying your Classic "came" today. VPI sells their products through a network of dealers so your question should be directed at the dealer you got your Classic from before we talk about VPI customer service.
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