Volti does it again!

I don't think that Volti is taking a harsh or unreasonable position in that I don't really know, how on a practical basis, when you are making more or less one off custom made products you can have a return policy.  I guess, in theory, he could have a "generic" tour model...but then again, how are people going to feel about eating two way shipping costs of $500+ if they don't like them....let alone all the finger pointing that could very well occur when a 110lb speaker gets dinged, even slightly, by the shipping company

I totally understand anyone not wanting to take the risk of buying an expensive 100lbs speaker with not hearing at home first...and just because it sounds good in someone else's house, guarantees nothing about how it will sound in your house.

The Lucera sounded fantastic…incredibly lifelike presentation without the need for insane volume. 
 

Since all of Greg’s speakers are custom built to order… why should they be returnable?  And given their weight and the cost of return shipping, would anyone feel that it was economical to return them vs reselling them?

Maybe he could have a return option with a shipping cost both ways deduct and a 35% restocking fee to cover their resale as b stock. 
 

Either way, his policy isn’t hurting his sales as people love his speakers and service so he should probably just keep doing what he has been doing. 

And...if he can't/won't/doesn't...just remember that many manufacturers are increasingly reluctant to put people together unless they really know both parties pretty well...and it's hard not to blame them in this time of increased "tension" between people.

Instead, invest in a road trip to Nashville and then on to Volti...not that far away and its beautiful country!