Volti does it again!

I always get a kick out of the "return policy" guys. Seriously, don’t you make some effort to hear a product before jumping in?

Do you always get a kick? Or are you trolling?

Many of us DO make an effort to find others with the speakers we’re interested in. Small companies don’t often have that wide a distribution. It’s a big country -- have you noticed?

That’s why return policies exist, bro. That’s why other companies have them.

Greg explained why he doesn’t want to do this. Totally legit reasoning and totally his choice. He was chill about it. He didn’t jump on the people asking a perfectly reasonable question about a perfectly common practice. He doesn’t really need trolling to make his argument. He made it with good reasoning and civility. Take a page.

@james633 Thanks for your comments. I'm now poring over the Pi website. This looks like a serious option for me to investigate, and parts are specified and can be upgraded. Plus, there are kits for those interested. Seems like a potential competitor to Omega and maybe Devore, at least superficially.

I don’t really know, how on a practical basis, when you are making more or less one off custom made products you can have a return policy.

"More or less" custom = not that custom. These are not so very customized. And really, return policies are all over the place. Fritz does it. Jim Salk did this for years. Spatial does this. Tekton does this. Zu does this. Others do this. It’s a thing.

Volti doesn't WANT to have this policy. That is totally their right. But saying it's not done or not reasonable to have such a policy is directly and quickly contracted by available facts. And there are other companies that do not allow returns. To each his own.

When I look at these speakers, I see Klipsch redux.

I’m not trying to be critical.

If anyone can explain how or why these are made differently or sound different from speakers in the Klipsch line, I’m all ears.

Because used Klipsch speakers are pretty easy to find used and are likely less expensive than new Volti.

Oh, and has anyone heard Pi speakers? https://pispeakers.com/Products.html

Open to hearing reasoning and experiences. Go!

@doyle3433 Thanks for the comparisons and info. Everyone has to make money and Volti deserves praise if the speakers are at or above the Klipsch in quality. Certainly, they're not super expensive speakers for what you get. Just a look at the Devore speakers prices (different technologies but also the cost of building in Brooklyn, having bespoke finishes, and the money of Wall Street nearby infusing clientele with discretionary income).

@wolf_garcia

I agree that a "no returns for any reason" policy is pretty customer unfriendly.

Ok, so maybe this maker is short on staff or has gotten burned in the past -- or something.

But FFS, if I spend thousands of dollars on something, you’d think there would be a policy of trying to work with the customer. I mean, Volti could have a high re-stocking fee or insist on shipping being paid both ways, or whatever. Then, I’d at least know what I was risking by trying out a speaker. But to have no options at all? Bad policy, IMHO.

By having this kind of policy, in my opinion, they close off customers who are not stingy or finicky but understand that this has to be solid decision. And given the nature of acoustics and the importance of trying speakers in your space, it seems entirely reasonable. I mean, even little ol’ Fritz gives an in-home trial and he’s about as small a company as you can find.

And if you can drive to hear a Volti, great. That's a decent substitute. But could it really be that it's ok for many customers not in driving distance to have to take a big risk?

@soix 

@snapsc 

In recent years I've brought in a few very well regarded speakers that I had high hopes for but when compared to what I was replacing they didn't make the cut. Some sold off, some returned. Adjusting Volti's policy would possibly result in far more business which seems like a win win. But for now, no no.

I agree with @soix. I'm no longer interested in buying these speakers, new. Too great a risk. @snapsc can see, then, at least two here on the forum who will not buy his speakers, so perhaps Volti is at capacity and doesn't need our business --good for them, I'd say. But we prove wrong the idea that "his policy isn't hurting his sales." And if there are two of us saying it here -- and not just to be snarky or make a point (we're not) -- it's reasonable to imagine there are many others who agree. 

In the long run, Volti may not care about this reaction. Or maybe there will be a point coming when sales are down or the buzz has cooled off. That will be when these comments resurface and the policy gets a second thought.

Thanks for the explanation @lucera 

Good enough for me and something which others also do.

Wishing you great success!

Yeah: trolling badgerman. Because some DO DO IT and some don’t. Greg doesn’t want to. And as I said: it’s cool either way. But you’re insisting that it’s not reasonable to ask for such a policy. Which does exist. Thus, troll-ing.