@noromance:
It’s been mostly positive. The London office responded promptly to most of my emails, and provided a contact in the USA (in Green Bay, WI), which provides some reassurance. I received immediate confirmation of my payment having been received, and an invoice number. But my email asking for details on the tracking weight of the conical London stylus for some reason went unanswered. One other email also went unanswered (see below).
The cost of my order (installing a new cantilever, cantilever tie back cord, and line contact stylus on a Decca 4RC pickup) totaled $938, with a diagnostic fee of $150 and return shipping of $100.75, is not too terribly bad, though I would have been happier if the diagnostic fee were to have been waived if I went ahead with the order. That’s been common in the car repairs I’ve had done.
After hearing about the Decca 4 on the LencoHeaven website I’ve kept my eyes open for one. Decca radically changed the design of their pickups with the introduction of the Decca Blue (and related models), both in the construction of the pickup body and the type of magnets employed. The Decca 4 is said to have a somewhat different sound than the Blue/Gray/etc. models, and is free of the horrible plastic mounting design of those models. When I had Brooks Berdan order my London Super Gold, I had him ask John Wright to build it with the Decapod mount, a vast improvement over the plastic one.
Decca 4RC’s come up for sale only once or twice a year, and go for anywhere from around $500 to $600 or $700 in very used condition (the original styluses always need replacing, as the Model 4 dates back to the 1960’s, and rarely have had their styluses replaced). I saw a Decca 4RC show up on ebay in a condition I had never seen before: no stylus, no cantilever, no tie back cord. WTH?! At the same time there was also another Model 4, but with all it’s parts in place. The complete pickup was listed in an auction, with the bidding over $300 on the auctions first day. The pickup missing the stylus/cantilever/tie back cord had a Buy It Now price of $200, with a Make An Offer option.
I considered my option: 1- wait to see what the bidding went to on the complete pickup, and risk loosing out on the incomplete pickup. I knew the complete pickup would need at least a new stylus, and who knows what condition its cantilever and tie back cord are in? 2- On the other hand, if I got the incomplete pickup I could get not only a new stylus, but also a new cantilever and tie back cord, in other words essentially a completely new pickup (in the listing I could see the condition of the pickup body was excellent).
So I emailed London, asking the price of replacing on a Decca 4RC the stylus, cantilever, and cord, and also just the stylus. I received no response. I decided to make an offer on the incomplete pickup, half the Buy It Now price ($100). I knew that offer would most likely be declined, but ya gotta start somewhere. Sure enough, the offer was declined. So I then offered $150, which was accepted. I now had a gutless Decca 4, and again emailed London to get an estimate on the complete rebuild. I was pretty happy to find out that is was $670 with a conical stylus (the stylus the 4RC came with), with an extra $268 for a line contact stylus (which I went for).
The complete Decca 4 ended up selling for just about the $670 estimate London quoted me, and since that pickup would still need at least a new stylus, I’m happy I went for the gutted 4RC. This pickup will complete my cartridge needs (three turntable and arms, the third waiting a few years for a Decca 4), all of the Decca/London design. Not for everybody, but what is?