@trytone don't know who you talked to but I've been the world-wide distributor of the Vibraplane for close to 35 years now and hope I can help you. Please send me your serial number of the unit (located on the back right side) and a pic of the part so I can see if we have something that can get your unit up and running. PM me if possible or go onto my web site www dot soundsofsilence dot comSteveSOS
(Dealer disclaimer)