Verastarr


I've been waiting for over 6 months for a set of xlr cables to be repaired. I was first informed it would be 6 days. Has anyone else encountered issues with repairs or new orders with verastarr? 

Thank you,

RPF

rpfmusicman

Showing 14 responses by rpfmusicman

Yes. Thank you for acknowledging that.. I want to bring some awareness to anyone looking to purchase cables that hold a "lifetine warranty" and take what seems to be an eternity to be repaired.

I've had multiple emails with the owner. I have all of them. I don't like being taken advantage of. At this point I want other audiophiles to know what is going down.

I received a response. I was curious if the cable manufacturing was still in operation.

Here's the response:

"I am no longer making cables. I can not keep up with orders so im shut down for 60 days as my contract manufacturer picks up. I no longer do ANY bench work at all. Do not worry however, I am happy to get you taken care of and give you concession for this abnormal and uncomfortable waiting time. 

Please let me know what length speaker cables. 

Best Wishes,

Mike Powell

Another response:

FYI this does not mean VERASTARR is through making cables, just my own hands. We will be up and running in professional fashion over the rest of the year and forward. All our cables will now be online with running inventories. whats not available is not available, and what is will be shipped within 48 hours. I am sorry for the inconvenience my growing pains have caused. 

Best Wishes,

 

Mike Powell

I wanted/needed to know if his business was still producing cables. I mentioned I was in the market for a set of speaker cables. At this point, I will not invest in Verastarr. I’m closing the door on this. I appreciate the support from the community. Hopefully, this brings some awareness to others. Time to listen to some music!

 

Regards,

RPF

I'm not sure this is directed towards me or another person.

"For the guy complaining about the repair... why dont you tell the people I offered you NEW $1500 replacement cables for $300 because I knew I could not repair them and I’ve got a built pair ?"

I never received an email with the above offer. If you still have a copy please send/or post it. I have never "complained" about the repair. I've always been the one to reach out to you and inquire about the status of the cable repair.

If you'd like me to refresh your memory with all the emails I have, I most certainly will.

I purchased the XLR cables directly from Verastarr. The cables were sold as new for over $900.00. I don't recall the exact sum. Perhaps if MP goes over his records you will find my order?

I've taken the time to mail them back after being told they would be repaired under their lifetime warranty. I've asked for trade towards an equal-priced cable. I never received an offer for that either.

Let's close the door on this.

Thank you,

RPF

 

Mike reached out and we worked out a swap for a pair of speaker cables. He was very cordial. I look forward to hearing these cables in my system.

RPF