I had a Foundation series sub for 5 years that I sent to Velodyne for repair about a year ago. All I sent was the board and they also upgraded the chips to their latest iteration. It was relatively inexpensive($150 or so), the repair was done promptly and the service was exemplary. I can't recommend them highly enough.
It was partly based upon their continued excellent service that prompted me to purchase a DD-15, their best 15" sub to date, IMHO. I remain very happy. They continue to be one of the best, if not the best subwoofer companies in the world.
They have always been very helpful the few times I have had to call them over the past 25 years, and even their current offer as described above by chiefwej indicates the caliber of company they are. To gratuitously slam them over an isolated experience just because they don't act as YOU might wish them to act is ridiculous. They have consistently gone above and beyond my sevice expectations and their products' longevity and awards speak for themselves. No, I'm not connected to Velodyne in any way - just thought I'd lend my 2 cents to the discussion so that some newbie wouldn't get the wrong idea about Velodyne.
It was partly based upon their continued excellent service that prompted me to purchase a DD-15, their best 15" sub to date, IMHO. I remain very happy. They continue to be one of the best, if not the best subwoofer companies in the world.
They have always been very helpful the few times I have had to call them over the past 25 years, and even their current offer as described above by chiefwej indicates the caliber of company they are. To gratuitously slam them over an isolated experience just because they don't act as YOU might wish them to act is ridiculous. They have consistently gone above and beyond my sevice expectations and their products' longevity and awards speak for themselves. No, I'm not connected to Velodyne in any way - just thought I'd lend my 2 cents to the discussion so that some newbie wouldn't get the wrong idea about Velodyne.