I also made the mistake of calling Vandersteen Audio on this issue. It was such an unpleasant experience that I immediately sold the two subwoofers and cancelled my order for 2 VSM1's. This is clearly a hot button issue for Dick Vandersteen. You would think that the guy could get someone other than himself to field questions from the unwashed moronic public.
It is also my experience that Vandersteen dealers are by and large poorly informed on this topic.
Product -- A+ Customer Relations -- D-
It is also my experience that Vandersteen dealers are by and large poorly informed on this topic.
Product -- A+ Customer Relations -- D-