Wow, Richard VAndesteen will give you as much time as you need to help you out. He has a passion rarely seen in any business. He is GREAT at his live events. Opinionated? Of course he is. Just like any great designer. I've been blessed to meet so many Vandy owners, just like Tomic. Richard is open minded and will listen to his customers. It may take him time to process and come to new conclusions, but the fact it he will. He is a large presence physically and vocally. He has that deep voice that can be overbearing for some I believe. That takes nothing away from him wanting everyone to be happy and love their music.
He's also a business man who needs to make money. Not everyone will have chemistry with each other and that's OK too. If you purchase a pair of his speakers and need help, you should be going through your dealer first anyways, but he has the Ask Richard board on his site and that's one great resource. He's honest as the day is long and for me, that's the most important thing. JMHO that I feel Richard is a great person.
He's also a business man who needs to make money. Not everyone will have chemistry with each other and that's OK too. If you purchase a pair of his speakers and need help, you should be going through your dealer first anyways, but he has the Ask Richard board on his site and that's one great resource. He's honest as the day is long and for me, that's the most important thing. JMHO that I feel Richard is a great person.