I am in the process of sending the unit back. Reason I gave was "no longer want or need". I will try to send them another email detailing the risk/problems of this and other Onkyo products. No followup on the email I sent asking about the problem. Not willing to wait any longer.
While I understand that all products have occasional problems and there will always be potential for failure I just could not keep a product that the manufacturer knows has problems and has continued to market with this high potential for failure. It's as if they hope most will make it past the warranty period and will be discarded when/if the failure does occur.
In "my world" when you identify a systemic problem it is corrected and any affected product would be recalled and fixed. Announcements are made to inform the public of the problem and recourse for the solution. This would include manufacture dates and serial no's. affected. Onkyo is apparently fully aware of the problem but I was unable to find any information from onkyo about it or their solution.
Very unfortunate. I will now begin my search again.
Steve
While I understand that all products have occasional problems and there will always be potential for failure I just could not keep a product that the manufacturer knows has problems and has continued to market with this high potential for failure. It's as if they hope most will make it past the warranty period and will be discarded when/if the failure does occur.
In "my world" when you identify a systemic problem it is corrected and any affected product would be recalled and fixed. Announcements are made to inform the public of the problem and recourse for the solution. This would include manufacture dates and serial no's. affected. Onkyo is apparently fully aware of the problem but I was unable to find any information from onkyo about it or their solution.
Very unfortunate. I will now begin my search again.
Steve