I've only had positive experiences with Mr. Deal and his sales associates. I've purchased NOS tubes and some items. I've asked concerning higher end speakers and cartridges. Always received reasoned answers. Upscale is upscale in fact of customer service and products that usually provide musical enjoyment, often at very reasonable prices.
Upscale Audio is up front with customers
I have not bought from Upscale before but have enjoyed their videos. The approach Kevin Deal is taking with his customers is really up front and honest. A good model for how to communicate in audio, and in general.
https://www.youtube.com/watch?v=wV0oswlwx2M&ab_channel=UpscaleAudioHighFidelity