Upscale Audio and Primaluna


spoke to aggresive salesperson who pushed prima luna integrated amps and other primaluna gear.

this was after i called to buy another component.  Anyone know about primaluna stuff.

all this guy did was tear into my system saying how deficient it is and that i should buy primaluna.


jumia

Showing 2 responses by arafiq

I’ve called Upscale Audio a few times but have yet to buy anything from them. I never felt pressured to buy anything from them, let alone a Primaluna product. I think a lot depends on who you talk to on a given day. For example, when I was looking for a headphone amp, Kevin put me in touch with one of his headphone amp experts. We exchanged a couple of text messages, but as soon as I brought up another amp that I was considering (Quicksilver headphone amp), the guy disappeared. Simply stopped responding to my messages.

I called them another time to get advice on streamers. Totally opposite experience. The guy was courteous, responded to all my questions, and followed up with another call.

Based on my experience, and mine alone, I think that because they’re so busy, they put a higher premium on their time. So while I never felt pressured or shortchanged, I never got the same level of interest or the willingness to get to know me as a potential long term customer. Contrast this to a few other dealers I’ve talked to, e.g. Wolf Audio, John Ruttan, Reno Hifi, etc. They came across as folks who had a genuine interest in getting to know me, my current system, and my desired outcome. It almost felt like having a conversation with a good friend who is genuinely interested in building a long term relationship with you. Upscale Audio, while courteous and helpful, simply didn't give me the same level of attention. Of course, YMMV.