An update to the latest UPS buffoonery: I initiated the action with Atlanta headquarters yesterday. I called to arrange for an "inspecter/rejector" to go to the buyer's house to inspect the damage. The customer service rep asked me for the usual information. She asked me about the value of the item in question and I told her. She responded that her manifest shows an insured/declared value of $100.00. I said, "No, I declared and insured for $500.00. I am looking at my reciept from Mail Boxes Etc." She informed me that the receipt "doesn't count", only the manifest. So, now I not only have a beef with UPS, but one with Mail Boxes Etc. as well. The buyer emailed me photos of some of the damage. The dustcover is cracked all the way through end to end and one inch or larger chunks are broken off the corners. I think it was dropped from some distance, or something very heavy was dropped on it. The platter bearings were destroyed as well as the motor. Stay tuned. As an aside: All AudiogoN members who have had claims against UPS, We should consider a class action lawsuit. Any lawyer/members willing to take up the cause? ;)
UPS strikes again
I sold a turntable here on the'GoN and shipped it to Kansas City, KS via UPS ground insured in the original box/packing with extra padding/foam etc. Sent it from my local Mail Boxes Etc. They have always been very good to deal with. They inspected it before I signed off on it, stating it was well packed. It went out on 12/27, and because of the holidays it did not arrive until yesterday, 1/6. Late last night the buyer emailed me to tell me that the dustcover is cracked, a corner chipped off, the inner platter no longer lines up with the motor pulley, AND the inner platter no longer spins freely, the motor also jams and will not rotate.
UPS must have had to put people on overtime to work it over that bad. This is the second time in 6 months. I bought an ARC SP9 preamp and when it arrived from California, several caps were broken off the PC boards. This made a second trip out for the unit, to ARC for repair.
Back to claims hell for me. Any advice for speeding things up to resolve this? I am going to reimburse the buyer out of pocket first while waiting for the claim. I assume that if UPS decides to inspect the unit, they will send someone to the buyer's home in KC to reject the claim. I am going to begin the initial claim through Mail Boxes Etc.
UPS must have had to put people on overtime to work it over that bad. This is the second time in 6 months. I bought an ARC SP9 preamp and when it arrived from California, several caps were broken off the PC boards. This made a second trip out for the unit, to ARC for repair.
Back to claims hell for me. Any advice for speeding things up to resolve this? I am going to reimburse the buyer out of pocket first while waiting for the claim. I assume that if UPS decides to inspect the unit, they will send someone to the buyer's home in KC to reject the claim. I am going to begin the initial claim through Mail Boxes Etc.