Make sure your buyer photographs ALL damage, including the outer box, inner packaging, etc. Take tons of photos, preferably digital if possible. After UPS comes back to your buyer's house to pick up the damaged TT for "inspection," they will tell you via form letter that they find your packaging defective and deny the claim. Start calling whoever signed your form letter and offer to email your photos. I would begin this claims process w/UPS at the same time as you file a claim with Mail Boxes. And you don't need to go to small claims court yet. With constant pressure and phone calls, you can prevail without going to court. Hopefully, you still have your original sales receipt for the 'table. UPS will want to see that too, to corroborate your claim for total loss. And I am assuming, of course, that you insured the package. Make your claim for your full insurance amount. And good luck! I just went through this (my third time altogether) with FedEx Ground and ultimately got a check, though, as usual, it was denied a couple of times at first.
UPS strikes again
I sold a turntable here on the'GoN and shipped it to Kansas City, KS via UPS ground insured in the original box/packing with extra padding/foam etc. Sent it from my local Mail Boxes Etc. They have always been very good to deal with. They inspected it before I signed off on it, stating it was well packed. It went out on 12/27, and because of the holidays it did not arrive until yesterday, 1/6. Late last night the buyer emailed me to tell me that the dustcover is cracked, a corner chipped off, the inner platter no longer lines up with the motor pulley, AND the inner platter no longer spins freely, the motor also jams and will not rotate.
UPS must have had to put people on overtime to work it over that bad. This is the second time in 6 months. I bought an ARC SP9 preamp and when it arrived from California, several caps were broken off the PC boards. This made a second trip out for the unit, to ARC for repair.
Back to claims hell for me. Any advice for speeding things up to resolve this? I am going to reimburse the buyer out of pocket first while waiting for the claim. I assume that if UPS decides to inspect the unit, they will send someone to the buyer's home in KC to reject the claim. I am going to begin the initial claim through Mail Boxes Etc.
UPS must have had to put people on overtime to work it over that bad. This is the second time in 6 months. I bought an ARC SP9 preamp and when it arrived from California, several caps were broken off the PC boards. This made a second trip out for the unit, to ARC for repair.
Back to claims hell for me. Any advice for speeding things up to resolve this? I am going to reimburse the buyer out of pocket first while waiting for the claim. I assume that if UPS decides to inspect the unit, they will send someone to the buyer's home in KC to reject the claim. I am going to begin the initial claim through Mail Boxes Etc.